tr77's Privacy Policy

1 Introduction and Scope

tr77 ("we", "our", or "platform") is an online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users and are committed to protecting their personal information.

This privacy policy clarifies the following:

• What types of personal information we collect
• How the collected information is used
• Who the information may be shared with
• The steps we take to protect your information
• Your rights regarding your information

This policy applies to the tr77 website, mobile application, and all related digital services. By continuing to use our services, you agree to comply with all terms of this policy.

2 Data Collection

tr77 collects various types of information to operate its services properly. Below is a description of the information collected under different categories:

2.1 Registration and Identity Information

When creating an account, we collect:

• Full name (in Bengali or English)
• Date of birth (for age verification — only users aged 21 and above may register)
• National ID card or passport number (where required)
• Email address
• Current address

2.2 Financial Information

For processing transactions, we collect:

• bKash, Nagad, or Rocket account number (mobile number)
• Bank account details (for bank transfers)
• Transaction history, amounts, and dates
• Deposit and withdrawal records

2.3 Gaming Activity Information

• History of games played
• Bet amounts and results
• Bonus usage records
• Play duration and frequency

2.4 Technical Information

• IP address
• Device type, operating system, and browser information
• Login time and location data
• Cookies and session data

3 Purpose of Data Use

tr77 uses collected information for the following purposes:

3.1 Service Operations

• Account creation and management
• Transaction processing — minimum deposit ৳500 and minimum withdrawal ৳800
• Activating bonuses and promotions
• Tracking gaming activity
• VIP program management (Bronze, Silver, Gold tiers)

3.2 Security and Legal Compliance

• Identity verification and age confirmation (21+ rule)
• Fraud and money laundering prevention (KYC/AML)
• Ensuring account security
• Meeting legal obligations

3.3 Customer Service Improvement

• Providing 24/7 live chat support
• Resolving technical issues
• Improving user experience
• Analyzing platform performance

3.4 Responsible Gaming

tr77 analyzes gaming patterns to ensure responsible gaming. If unusual gaming behavior is detected, we may reach out to the relevant user. For more details, visit our Responsible Gaming page.

4 Data Sharing and Disclosure

tr77 never sells your personal information to third parties for commercial purposes. Information may be shared in the limited cases listed below:

4.1 Service Providers

Necessary information is shared with technology companies that assist in operating our platform, payment processors (bKash, Nagad, Rocket), and cybersecurity providers. These companies are legally obligated to comply with our privacy standards.

4.2 Legal Obligations

We may provide information to the relevant authorities when required by a court order, government directive, or legal investigation. In such cases, it may not be possible to notify the user in advance.

4.3 Business Changes

In the event of a major corporate change at tr77 (merger or acquisition), your information may be transferred to the new entity. In that case, we will inform you in advance.

5 Cookies and Tracking

tr77 uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.

5.1 Types of Cookies

• Essential Cookies: Maintaining login sessions and ensuring security — disabling these will prevent the platform from working properly.
• Functional Cookies: Storing language preferences, game settings, and personalized experience.
• Analytical Cookies: For understanding platform usage statistics — this data is collected in anonymized form.

5.2 Cookie Controls

You can control or delete cookies through your browser settings. However, disabling essential cookies may cause some services to not work properly.

6 Data Security Measures

tr77 uses industry-standard, up-to-date technology to keep your personal and financial information secure.

6.1 Technical Security

• SSL Encryption: All data transfers are protected by 256-bit SSL/TLS encryption.
• Database Encryption: Stored sensitive information is kept in an encrypted state.
• Two-Factor Authentication (2FA): An additional layer of protection for account security.
• Firewall and Intrusion Detection: Protection against unauthorized access.
• Regular Security Audits: Periodic cybersecurity testing by third-party experts.

6.2 Organizational Security

• Only authorized personnel have access to the necessary information
• All staff sign confidentiality agreements
• Regular security training is provided
• Data access logs are monitored

7 Data Retention Period

tr77 retains your information only for as long as necessary:

• Account Information: While the account is active and for a maximum of 5 years after closure (as required by legal obligations).
• Financial Transaction Records: A minimum of 5 years as required by legal requirements.
• Gaming History: A maximum of 2 years after account closure.
• Technical Logs: A maximum of 90 days.
• Support Conversations: A maximum of 2 years.

Once the designated period has passed, information is securely deleted or anonymized.

8 User Rights

As a user of tr77, you have the following rights regarding your own personal information:

8.1 Right to Know

You have the right to know what information we have collected from you and how it is being used.

8.2 Right to Correct Information

You have the right to contact us to correct any inaccurate or incomplete information in your account.

8.3 Right to Erasure

In certain circumstances you may request the deletion of your personal data. However, some data may need to be retained for a specified period due to legal obligations.

8.4 Right to Object to Data Processing

You have the right to object to the processing of your data for specific reasons, particularly when it is used for direct marketing purposes.

8.5 How to Exercise Your Rights

To exercise any of the above rights, write to us at: [email protected] — we will endeavour to respond within 30 business days.

9 Third-Party Services

tr77 has partnerships on its platform with various game providers (Pragmatic Play, PG Soft, JILI, Spribe, Evolution Gaming, etc.) and payment service providers.

9.1 Game Providers

Third-party game providers follow their own privacy policies. Technical data may be sent to their servers while playing their games. However, your personal identification information is never shared directly with them.

9.2 Payment Services

When transacting via bKash, Nagad, and Rocket, the respective mobile financial service's own privacy policy will apply. tr77 is not responsible for the policies of these organisations.

9.3 External Links

If our platform contains links to any external websites, that website's own privacy policy will apply upon visiting it.

10 Protection of Minors

tr77 strictly does not provide services to anyone under the age of 21. This is a platform for those aged 21 and above only.

• Age verification is mandatory during the registration process.
• Identity documents may be requested for any suspicious account.
• If a minor's account is identified, it will be closed immediately and all associated data will be deleted.
• Parents are requested to monitor their underage children's online activities.

If you believe a minor is using this platform, notify us immediately at [email protected].

11 Policy Changes

tr77 may update this privacy policy from time to time. In the event of changes:

• The revised policy will be published on the website and the "Last Updated" date will be updated.
• For significant changes, a notification may be sent to the registered email address.
• Continued use of the platform after the changes will be considered as acceptance of the new policy.
• If you do not agree with the changes, you may request the closure of your account.

It is advised to visit this page regularly to stay informed about policy changes.

12 Contact

If you have any questions or concerns about this privacy policy, please contact us:

We take all privacy-related requests seriously and endeavour to respond as quickly as possible. You can find more information on our FAQ page.